I was staring at a massive, wrought-iron security gate in the pitch dark. It was 11 PM on a Tuesday. I had a bag of rapidly cooling Taco Bell riding shotgun, and the drop-off instructions literally just said, "Call me to open the gate." So I hit the phone icon in the Uber driver app. It rang. The customer picked up. "Hello? Uber?" "Yeah, I'm at the gate!" I yelled. Nothing. "Hello? Is anyone there?" I started practically screaming into the bottom of my phone. Click. They hung up. I tried three more times. Dead silence on their end every single time. My microphone had completely ghosted me. I ended up leaving the food on a wet brick pillar in the rain, took the picture, and obviously, my tip was reduced to zero an hour later. That was money straight out of my pocket. Being an IT guy when I'm not running orders, I refused to let a busted app cost me another dime. The next day, I sat in my driveway for two hours running test calls to my wife...